Support Menu:

• [Check your subscription status . . . »]



• [Anonymous Proxy Server VPN software download and installation . . . »]



• [Troubleshoot VPN connection . . . »]



• [Obtaining technical assistance . . . »]

1. Check your subscription status

Please [log in . . . »] to check your subscription status and your account service options.

2. Anonymous Proxy Server VPN software download and installation

To start using Anonymous Proxy Server services you will need to download and install VPN Client software or to configure your machine build-in VPN adapter. In other words, there are two VPN access options:

• Download and install VPN Client software. This is recommended option - VPN client will allow you to connect through the NAT/PAT firewalls.
• Configure operating system build-in VPN adapter (PPTP protocol). No software download will be required in this case. VPN adapter setup is similar to dial-up connection and takes a few minutes. Cons of this connection method is that PPTP protocol is sensitive to intermediate firewalls, and most probably you will be required to adjust your firewall settings to allow VPN connection. We have placed detailed instructions on adjusting firewall settings in [Troubleshooting . . . »] section.

Please select you operating system and follow the instructions to download the VPN Client software or configure VPN access using operating system build-in PPTP VPN adapter.

Note: you will need your Anonymous Proxy Server username/password to access the set up instruction and to download the software:

Windows 98/NT/2000//XP/ Vista (32-bit):

• [Connect using VPN client . . . »] (recommended)

Windows 98/NT/2000//XP/ Vista / Windows 7 (32-bit, 64-bit):

• [Connect using Microsoft build-in VPN adapter . . . »]

MacOS OS X 10.2 or higher (both PowerPC and Intel processors):

• [Connect using VPN client . . . »] (recommended)

MacOS OS X any version:

• [Connect using OS X build-in VPN adapter . . . »]

Linux/FreeBSD:

• [Connect using PPTP software (Linux, FreeBSD) . . . »]

VPN capable router:

• Many home and office routers (or DSL modems with router functionality) are able to use VPN to connect to the Internet. Using such a router you may connect through the VPN your entire home/office network. Please read your router documentation to check the VPN protocols supported. Note: "VPN Pass through" feature does not mean that your router is VPN capable. Router should have VPN client functionality to connect to external VPN servers. In order to connect to our servers using a VPN capable router, please [Contact Us . . . »] stating your Anonymous Proxy Server username, router model and protocol you plan to use (our servers support both IPSec and PPTP VPN protocols). We will provide all the necessary data to configure your device.

3. Troubleshoot VPN connection

• [Installing the VPN Client . . . »]
• [Using VPN . . . »]
• [Connection failure . . . »]
• [Configuring firewalls . . . »]

4. Obtaining technical assistance

Majority of support issues are covered in our [Troubleshooting . . . »] section. Please read it first. In case you question was not answered there, you may contact us for the assistance using [web form . . . »] or through the [email . . . »] provided on [Contact Us . . . »] web page. To get the more accurate response please include the following information with the query:

• Anonymous Proxy Server username (if any)
• Operating system or device vendor and model number you use to access VPN servers
• Describe your problem using as much details as you can, providing the error messages or error codes.